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Privacy Policy

Effective Date: 23 February 2026

1. Introduction

LanCoach ("LanCoach", "we", "us", or "our") is a commercial brand operated by Skill Chamber S.L., a company incorporated under Spanish law.

We are committed to protecting your personal data and complying with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, and protect personal data when you visit www.lancoach.com.

2. Data Controller

For the purposes of data protection law, the Data Controller of personal data collected via this website is:

Skill Chamber S.L.
Avenida de Cantabria 19B, 1B
39012 Santander, Cantabria
Spain

Email: aloha[@]lancoach.com

3. Scope of This Policy

This Privacy Policy applies only to:

  • Visitors to LanCoach.com
  • Individuals contacting us via forms or email
  • Newsletter subscribers

It does not govern personal data processed within white-label applications provided to institutional clients. Those services are governed by separate contractual agreements and Data Processing Agreements (DPAs).

4. Personal Data We Collect

We may collect the following categories of personal data:

a) Contact Information

  • Name
  • Email address
  • Organisation name
  • Information provided in contact forms

b) Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Referring URL
  • Date and time of access

c) Marketing Data

  • Newsletter subscription status
  • Email engagement data (if subscribed)

We do not intentionally collect sensitive personal data via this website.

5. How We Use Your Data

We process personal data for the following purposes:

  • To respond to inquiries
  • To provide information about our services
  • To send newsletters (where you opt in)
  • To improve website functionality and performance
  • To maintain website security
  • To comply with legal obligations

6. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Consent

  • For newsletter subscriptions
  • For non-essential cookies

Legitimate Interests

  • Website security
  • Improving services
  • Responding to business inquiries

Legal Obligation

  • Where required by law

You may withdraw consent at any time.

7. Payments

If you purchase services or onboarding packages, payments are processed by Skill Chamber S.L. via secure third-party payment providers.

LanCoach.com does not directly store full payment card details.

8. White-Label Applications

LanCoach provides AI-powered tools to institutions through white-label applications.

In those contexts:

  • The institution acts as the Data Controller
  • Skill Chamber S.L. acts as the Data Processor
  • Processing is governed by a separate Data Processing Agreement

This Privacy Policy does not govern end-user data processed within those applications.

9. International Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs), or
  • Transfers to countries recognized by the European Commission as providing adequate protection.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Newsletter data is retained until you unsubscribe.

Inquiry data is retained for a reasonable business period unless deletion is requested.

11. Your GDPR Rights

If you are located in the EU or EEA, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Data portability
  • Lodge a complaint with a Data Protection Authority

To exercise your rights, contact: aloha[@]lancoach.com

We may request verification of identity before fulfilling requests.

12. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments
  • Access controls
  • Encryption where appropriate

However, no method of internet transmission is 100% secure.

13. Third-Party Services

We may use third-party service providers for:

  • Website analytics
  • Email marketing services
  • Hosting services
  • Payment processing

These providers process data only as necessary to perform their services and under appropriate safeguards.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact

For questions regarding this Privacy Policy:

Email: aloha[@]lancoach.com